The report by E-Marketer found: “Almost two in 10 live chat respondents did more than 75% of their holiday shopping online, compared with 14% of those who did not chat.
A further 25% of chatters made 51% to 75% of their purchases on the Web, versus just 10% of those who did not participate in the chat service.” If you aren’t convinced that live chat is for your business, check out this study conducted by Bold Chat.
If you want to gain an edge on the competition, live chat is a key feature that websites must have in order to be competitive and to hopefully rise to the top.
In fact, live chat provides a simple way to connect with customers who spend a good deal of their money online.
If you want to get started on live chat today, be sure to scan this list of chat software reviews.
Confession time: I've been in talk therapy for more than 20 years (I started when I was 15—today I'm 37).Therapy has become a customary part of my self-care song-and-dance, despite the sad truth that I haven't seen tons of progress when it comes to my struggles with depression, relationships, et al.Frankly, all those aforementioned deep-seated issues are still very much alive and kicking, therapy be damned.The report goes on to say: “62% reported being more likely to purchase from the site again.A further 38% of respondents said they had made their purchase due to the chat session itself.As it turns out, live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of companies.