On the same note, typing indicators show when another agent or an end user is about to respond to a conversation – that way only one person jumps in to a chat at a time.
You can set and filter conversations by their status (Open, Pending, Closed, or Assigned to me), add a custom conversation tag, or post private notes to stay organized. With Saved Replies, you can easily create and access saved messages straight from the composer.
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You also have the ability to search for a specific conversation based on these attributes to make it even easier to stay organized. You can also send and receive attachments to add visuals to the conversation.
Yeah, we know blue might not be your color – that’s why we’ve added a ton of customization options so you can match the chat widget to your brand when it’s on your website or inside of your product!
Turn your website into a destination worth visiting. With Flyzoo you can also provide support to your users/customers/visitors.
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If someone hasn’t seen your message after 15 minutes, they will get the entire conversation emailed to them (which they can respond to so they can continue it later).
Your users can always start a new conversation with you if needed, but if they want to continue a chat from before, they can access it from their conversation history.
Having a chat history for your end users also helps them find important information from past conversations.
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Here’s a taste of what you can customize: It’s called “live” chat but that doesn’t mean you need to be there for people 24/7.